Return Policy

At sultaniya sales, we want you to be completely satisfied with your purchase. If you’re not satisfied for any reason, we’re here to help. Please review our return policy below:

Eligibility for Returns

We accept returns for items purchased directly from our website within 7 days from the date of delivery. To be eligible for a return, your item must be unworn, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Initiating a Return

To initiate a return, please contact our customer service team at sultaniyasales.sbp@gmail.com within the specified return period. Our team will provide you with further instructions on how to return your item. Please do not send your purchase back to the manufacturer.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong item or a defective product). We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email notification to inform you of the status of your refund. If your return is approved, a refund will be processed to the original method of payment within 7 business days. Please note that shipping costs are non-refundable, and the refund amount may be adjusted if the returned item is not in its original condition.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange process. Exchanges are subject to product availability.

Contact Us

If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact our customer service team at sultaniyasales.sbp@gmail.com. We’re here to help!

Thank you for shopping at sultaniya sales. We appreciate your support!